Frequently Asked Questions

1. What types of events do you cater to?

We cater to a wide range of events including weddings, corporate gatherings, private parties, conferences, and more.

2. Do you offer delivery and setup services?

Yes, we offer delivery, setup, and pickup services to ensure a hassle-free experience for our customers. Our professional team will handle all the logistics, leaving you to focus on enjoying your event.

3. How far in advance should I place my rental order?

We recommend placing your rental order as soon as your event date is confirmed to ensure availability. However, we can accommodate last-minute requests based on inventory availability.

4. Can I make changes to my rental order after it's been placed?

Yes, you can make changes to your rental order up to a certain point before the event date. Please contact our customer service team as soon as possible to discuss any changes or adjustments at info@francopartyrentals.com 

5. What happens if some items are damaged or missing after the event?

We understand that accidents can happen during events. Please notify us immediately if any items are damaged or missing after your event, and we will work with you to resolve the issue.

6. Are there any additional fees I should be aware of?

Our pricing includes standard delivery, setup, and pickup within our service area. Additional fees may apply for delivery outside our standard service area, after-hours services, or special requests. Our team will provide you with a detailed quote outlining any additional fees before you place your order.

7. What happens if I need to cancel my rental order?

Please refer to our cancellation policy outlined in our terms and conditions. Cancellation fees may apply depending on the timing of your cancellation and the items reserved.

8. Do you offer custom rental packages for specific events?

Yes, we offer custom rental packages tailored to suit your specific event needs and budget. Our team will work closely with you to create a customized rental package that meets your requirements at info@francopartyrentals.com